When a Ticket Owner of a K2 support ticket goes on leave, then when the K2 Support Engineer updates the ticket and routes it to "Ticket Owner Action", it will send an email to only the Ticket Owner, who will then most likely send out an Out Of Office response.

In order to avoid this, the K2 Support Ticket System should be able to send out the notification emails to multiple people, or at least be able to notify multiple Ticket Owners of a change in the ticket status.