Improve error handling
Received the below error:
Incompatible character encoding: ASCII-8BIT and UTF-8
The issue ended up being caused by a salesforce process trigger failing within the workflow. The error was not relevant to the underling issue, making it hard to troubleshoot the issue.
I have already reached out to you directly, but haven't yet heard back. Are you able to provide additional information around this error? Understanding the cause of the error will help us greatly to be able to handle the error in a more helpful manner.